Frequently Asked Questions

Everything you need to know about finding and caring for your perfect rug.

How long does shipping take for my order?

Most orders are processed within 24 hours. Standard delivery typically takes 3-5 business days, while express options are available at checkout for faster arrival.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your rug, you can return it in its original packaging for a full refund or exchange.

How do I clean and maintain my new rug?

We recommend regular vacuuming without a beater bar. For spills, blot immediately with a clean, dry cloth. For deep cleaning, professional rug cleaning is recommended once a year.

Do you offer international shipping?

Yes, Kukoon Rugs ships to many countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at the final stage of checkout.

Are the rug colors accurate on your website?

We strive to display the most accurate colors possible. However, due to differences in monitor settings and lighting conditions, slight color variations may occur.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay to make your shopping experience easier.